The “Easy ISO 9001 Implementation Guidebook” is your step-by-step guide for the entire ISO 9001 implementation project, starting from the very beginning until you reach ISO 9001 certification. This guide keeps the ISO implementation process simple: it focuses on getting things done to quickly reach your goal of ISO certification without unnecessary paperwork, layers of “task teams” and other hurdles. The guidebook is very easy to follow, and there is no prior knowledge of ISO 9001 required. The following chapters are included:

• Getting Started
• Planning the ISO 9001 Project
• Training
• ISO 9001 Documentation Development
• ISO 9001 Implementation and Training
• Writing Work Instructions
• Internal ISO 9001 Audits
• ISO 9001 Certification
• Marketing
• Maintaining ISO 9001 Certification

  38 Pages − PDF File (use the free Acrobat Reader to view)

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The “Executive Summary of ISO 9001 and its Benefits” is a concise introduction to ISO 9001 that gives executive management the necessary understanding of ISO 9001 and its benefits to the company. The summary focuses on what executive management needs to know without wasting their valuable time. The following topics are covered:

• The Foundation of ISO 9001
• ISO 9001 Summary
• ISO 9001 Facts
• ISO 9001 Benefits
• Management Involvement

  9 Pages − MS Word Document

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The “ISO 9001 Management Representative Position Description” includes a comprehensive description of job requirements, work environment and qualifications of your company’s ISO 9001 Management Representative (the person in charge of ISO 9001). The purpose of this document is to provide you with an overview of the requirements of the ISO 9001 Management Rep position, potentially advertise the position and select the ideal candidate, and document the position requirements for this crucial ISO 9001 position.

  2 Pages − MS Word Document

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The proper planning of training is a crucial ISO 9001 requirement, and this plan makes it easy to meet the requirement. The “ISO 9001 Management Representative Training Plan” ensures that the important training for the ISO 9001 Management Rep is properly planned, conducted and documented (ISO 9001 auditors routinely verify the existence of this document; unlike many other companies, you won't fail here).

  1 Page − MS Word Document

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Use this memo to introduce your employees to the upcoming ISO 9001 implementation at your company. This memo will give your employees a basic understanding of ISO 9001, tell them what is expected of them, and – most importantly – alleviate your employees of any fear regarding ISO 9001 they may have. In short, the “Employee Memo on ISO 9001” will make the ISO 9001 implementation smoother for you.  In addition, you may use this memo to demonstrate to your ISO 9001 auditor that you provided basic ISO 9001 training to your employees.

  1 Page − MS Word Document

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This comprehensive checklist is used to determine the level of ISO 9001 compliance at your company prior to the start of the ISO 9001 implementation. The purpose of this gap analysis is to identify the functional areas in your company that require change in order to be ISO 9001 compliant. Another use of the ”ISO 9001 Compliance and Gap Analysis” is to demonstrate to your company’s management where ISO 9001 will lead to improvements. The “ISO 9001 Compliance and Gap Analysis” evaluates your company against 285 criteria.

  15 Pages − MS Word Document

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This checklist is an invaluable tool to help you select the ideal ISO 9001 registrar (the organization that issues your ISO 9001 certificate) for your individual circumstances. The “Registrar Interview Checklist” contains 24 important selection criteria that will have a significant impact on the success and on the cost of your ISO 9001 certification.

  2 Pages − MS Word Document

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The “ISO 9001 Quality Policy” is the top level document of the ISO 9001 required documents; it sets the corporate policy on quality for the company. The ISO 9001 standard includes specific requirements for the quality policy. To make it really easy for you to establish your company’s quality policy in accordance with ISO 9001 requirements, we are providing you with a sample ISO 9001 quality policy that you can modify to fit your company’s circumstances.

Detailed instructions for the customization are included in our “Easy Customization Instructions”.

  1 Page − MS Word Document

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The “ISO 9001 Quality Objectives” are more than a list of sample objectives! Our “ISO 9001 Quality Objectives” contain a complete procedure that describes the establishment of future ISO 9001 quality objectives, plus a complete set of sample objectives. With our “ISO 9001 Quality Objectives”, you will be able to easily meet the ISO 9001 requirements for quality objectives not only initially but for the future as well – something often forgotten when developing ISO 9001 documentation.

Detailed instructions for the customization of both, the procedure and the objectives are included in our “Easy Customization Instructions”.

  2 Pages − MS Word Document

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The “ISO 9001 Quality Manual” is an easy-to-customize template for the top-level manual required by ISO 9001; it sets the requirements for the ISO 9001 quality management system. In order to make the “ISO 9001 Quality Manual” easy to use, we integrated the following other crucial ISO 9001 documents: “ISO 9001 Quality Procedures” and the “Process Flowchart”; the result is our user-friendly “ISO 9001 Quality Manual with Quality Procedures”. The “ISO 9001 Quality Manual with Quality Procedures” is a complete and easy-to-customize template that meets all requirements of ISO 9001.

We carefully designed the “ISO 9001 Quality Manual with Quality Procedures” to make it easy on you and your company:

1. Easy Implementation:  The “ISO 9001 Quality Manual with Quality Procedures” is a template that's designed for easy ISO 9001 setup; it even adopts the text of the ISO 9001 standard so that you don’t need to purchase the actual ISO 9001 standard. The customization of the “ISO 9001 Quality Manual with Quality Procedures” is very easy and fast if you follow the included detailed “Easy Customization Instructions”.
2. Easy Compliance:  The “ISO 9001 Quality Manual with Quality Procedures” is designed to make it as easy as possible for your company to actually follow the requirements of ISO 9001 without any unnecessary bureaucracy and paperwork.

  39 Pages (including "ISO 9001 Quality Procedures" and "Process Flowchart") − MS Word Document

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The “ISO 9001 Quality Procedures” are easy-to-customize templates for the six core procedures that are required by ISO 9001, and that have to meet numerous intricate requirements listed throughout the ISO 9001 standard. We fully integrated the six “ISO 9001 Quality Procedures” in the “ISO 9001 Quality Manual with Quality Procedures” in order to keep all core ISO 9001 documents in one place and make them as user-friendly as possible.

All six “ISO 9001 Quality Procedures” templates are specifically designed with two goals in mind:  (1) make it as easy as possible to implement these procedures at your company, and  (2) make it as easy as possible for your company to actually follow these procedures without any unnecessary bureaucracy and paperwork. In addition, customization of these “ISO 9001 Quality Procedures” to make them fit your company’s circumstances is very easy if you follow the included detailed “Easy Customization Instructions”.

  Fully integrated in the 39 Pages “ISO 9001 Quality Manual with Quality Procedures” − MS Word Document

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The “Process Flowchart” is another ISO 9001 required document that we fully integrated in the “ISO 9001 Quality Manual with Quality Procedures”. We specifically designed this innovative “Process Flowchart” to reflect the overall process flows of most companies while still meeting all ISO 9001 requirements. The result: a truly easy way to meet the ISO 9001 requirements for “a description of corporate processes and their interaction” as you may not even need to customize our “Process Flowchart”.

If, however, you chose to customize it, you will find instructions in our “Easy Customization Instructions”.

  Fully integrated in the 39 Pages “ISO 9001 Quality Manual with Quality Procedures” − MS Word Document

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The “Easy Customization Instructions” contain a total of 22 incredibly easy steps to quickly customize the entire ISO 9001 Quality Manual, the ISO 9001 Quality Procedures, the ISO 9001 Quality Policy, the ISO 9001 Quality Objectives and the Process Flowchart. All you have to do is to follow these easy instructions step-by-step, and you will be able to complete your company's own entire ISO 9001 documentation in the shortest possible time!

The result will be excellent, non-bureaucratic ISO 9001 documentation that is error-free, complete and compliant with all ISO 9001 requirements.

  22 Pages − PDF File (use the free Acrobat Reader to view)

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Work instructions are the detailed, step-by-step instructions that are specific to your company’s individual work processes. Our All-In-One Easy ISO 9001 Toolkit™ includes an easy to fill-in Work Instructions Template, as well as sample work instructions for the planning of new projects, products and services. The work instructions template and sample, together with our “Easy ISO 9001 Implementation Guidebook” will make it very easy for your departments to establish their own work instructions where necessary.

  4 Pages − MS Word Document

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Our “Collection of 20 Important ISO 9001 Forms and Checklists” make the ISO 9001 implementation and the compliance to ISO 9001 requirements so much easier as each allows you to meet one, two or several ISO 9001 requirements in one easy step.  These innovative forms and checklists are professionally designed for ease of use: they are self-explanatory and they “walk” the user through an entire process (for example, the corrective action process). Due to this special feature, our forms often completely replace work instructions. All forms are ready for use either as paper form or electronic form. Though they can be customized if needed, you will likely only want to enter your company name and logo.

Form 1:  Planning Checklist
The “Planning Checklist” is a 10-step checklist for the planning of new processes, products or services. This important ISO 9001 checklist makes meeting the ISO 9001 requirements on quality planning very easy – you don't even need to refer to the “ISO 9001 Quality Manual with Quality Procedures”.

  3 Pages − MS Word Document

Form 2:  Corrective and Preventive Action Plan
Our “Corrective and Preventive Action Plan” form (short, “CAP”) walks the user through the entire corrective action process or the entire preventive action process – it is not necessary to refer to separate instructions. The corrective action process is a key ISO 9001 requirement; using our self-explanatory form makes meeting this requirement particularly easy.

  1 Page − MS Word Document

Form 3:  Customer Complaint Resolution Form
Resolving a customer complaint professionally can turn a disgruntled customer into a satisfied and loyal customer. Our “Customer Complaint Resolution Form” ensures that no opportunity is missed to properly resolve every customer complaint. The form includes brief work instructions to ensure that all aspects of this important ISO 9001 requirement are met.

  1 Page − MS Word Document

Form 4:  Customer Survey
Finding out what your customers really think of your business is not only crucial if you want to stay ahead of your competition but it is also a key ISO 9001 requirement. Use our innovative “Customer Survey” form as a template to easily design your company-specific survey that allows you gain much customer feedback without taking much of your customers’ time.

  1 Page − MS Word Document

Form 5:  Supplier Review Form
The “Supplier Review Form” is designed to make the selection of new suppliers more efficient. With this form, it is easy to focus on the most important features of any new supplier and compare several suppliers. The “Supplier Review Form” makes it very easy to meet the ISO 9001 requirement for supplier selection.

  1 Page − MS Word Document

Form 6:  Supplier Disqualification Form
The “Supplier Disqualification Form” is used to handle problems with an established supplier and to eventually disqualify this supplier; the form also contains a section on re-qualification of such a supplier. The “Supplier Disqualification Form” is user-friendly and allows you to meet yet another ISO 9001 requirement with ease.

  1 Page − MS Word Document

Form 7:  Pre-Employment Checklist
The “Pre-Employment Checklist” is designed to make your hiring process more consistent and avoid missing important steps during the employee selection and hiring process. Easily customize this template to meet the requirements specific to your company.

  1 Page − MS Word Document

Form 8:  Employment Checklist
Hiring a new employee usually requires various documents, ranging from government requirements to company internal requirements. Use the “Employment Checklist” to make the employment process easy for the hiring manager, and to ensure that consistently all required documents are in place for each new employee.

  1 Page − MS Word Document

Form 9:  New Employee Training Plan
New employees typically require company-specific training and introduction to the company. The “New Employee Training Plan” is designed to consistently provide the needed training to new employees, keep a record of the training, and, thus, meet a key ISO 9001 requirement with ease.

  1 Page − MS Word Document

Form 10:  On-The-Job Training Plan
Many companies that provide on-the-job training struggle with the ISO 9001 requirements that call for training plans and training records. Our “On-The-Job Training Plan” allows you to easily meet these important ISO 9001 requirements virtually within a few moments.

  1 Page − MS Word Document

Form 11:  Employee Evaluation
The “Employee Evaluation” form is used for the periodic employee review – but it is more than just a regular employee appraisal: we included several sections to cover a spectrum of ISO 9001 requirements in one easy step. Our innovative “Employee Evaluation” saves you much time and efforts during the ISO 9001 implementation and in meeting ISO 9001 requirements.

  4 Pages − MS Word Document

Form 12:  Job Description
Our comprehensive “Job Description” form allows you to easily meet various ISO 9001 requirements in one easy step. The form includes various comment fields that help filling out the form (the comment fields can be hidden so that they don't show up on print-outs of the completed form).

  2 Pages − MS Word Document

Form 13:  Employment Termination Checklist
Many companies are increasingly afraid of firing employees because of the risk of lawsuits. Our “Employment Termination Checklist” is designed to minimize this risk as it includes a 15-point checklist that requires the firing manager to meet important requirements before terminating an employee. In addition, our “Employment Termination Checklist” includes a checklist used after an employee is terminated.

  2 Pages − MS Word Document

Form 14:  Training Plan
This professionally designed “Training Plan” template allows you to not only meet the three ISO 9001 requirements for the planning of training, evaluation of training, and training records easily; it also requires to consider the benefits to the company before actually approving a training request. The “Training Plan” has a double benefit: it allows you to very easily meet three key ISO 9001 requirements, and it potentially saves your company much unnecessary training expenses.

  1 Page − MS Word Document

Form 15:  Training Evaluation Form
The “Training Evaluation Form” is designed to allow your employees evaluate training sessions by focusing on the benefits to the company. Use this form to make your in-house training more efficient and to evaluate training providers. The “Training Evaluation Form” can be used to easily demonstrate compliance to several ISO 9001 requirements: supplier evaluation, evaluation of the effectiveness of training, and continual improvement.

  1 Page − MS Word Document

Form 16:  Training Record Form
Our “Training Record Form” is more than a sign-in sheet to keep the ISO 9001 required training records. We specifically designed the “Training Record Form” to focus on training objectives and potential follow-up training, in addition to easily establishing all ISO 9001 required training records in one easy step.

  1 Page − MS Word Document

Form 17:  ISO 9001 Management Review Form
The “ISO 9001 Management Review Form” is a particularly valuable form: it is used to keep a record of the ISO 9001 required Management Review Meetings, it includes the agenda points of the ISO 9001 Management Review Meetings, and it include action plans that allow for easy follow-up. Using our “ISO 9001 Management Review Form” will allow you to meet several ISO 9001 requirements very easily; in addition, you will be able to avoid a typical ISO 9001 audit non-compliance.

  3 Pages − MS Word Document

Form 18:  Meeting Notes Template
The “Meeting Notes Template” is designed to help you gain more benefits from any meetings. Use this simple form to not only keep meeting minutes but to end your meeting with a specific action plan.

  1 Page − MS Word Document

Form 19:  Archive Label
The “Archive Label” is used to identify file storage boxes and to easily meet the ISO 9001 requirements for record retention and record destruction. You will find this easy-to-use label to be an enormous time-saver.

  1 Page − MS Word Document

Form 20:  Record Retention Guide
ISO 9001 contains specific requirements for record retention. Our “Record Retention Guide” is a very valuable template enabling you to easily establish your company’s own record retention policy and making it available to all staff, thus easily meeting another key ISO 9001 requirement.

  9 Pages − MS Word Document

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This “Set of 10 Employee Newsletters” is designed to educate all employees in ISO 9001, to keep them involved in ISO 9001 and to keep them aware of the company-wide ISO 9001 implementation effort. Employee acceptance and involvement is crucial for the success of ISO 9001, and this series of easy-to-read and eye-opening newsletters will make a great contribution.

Topics include updates on the ISO 9001 implementation project, changes to corporate procedures, ISO 9001 facts, flowcharting basics, document control tips, and much more.

  10 Newsletters (each 1 or 2 pages) − MS Word Documents

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This professionally designed PowerPoint presentation is a great tool to keep employees and management involved in the ISO 9001 implementation and train them in important ISO 9001 issues.

Topics of “ISO 9001 for Everybody” include: What is ISO 9001, Quality Management versus Quality Control, Process Approach, Documentation Requirements, Factors for Success, How to implement ISO 9001, Writing Instructions, and many more.

  17 Slides − MS PowerPoint

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The “Internal Auditor Position Description” includes a description of job requirements, work environment and qualifications of your company’s internal ISO 9001 auditor. The purpose of this document is to advertise the internal ISO 9001 auditor position, select the ideal candidate, and document the requirements for the internal ISO 9001 auditor position.

  2 Pages − MS Word Document

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The “Internal ISO 9001 Audit Instructions” will make auditing easy for your company’s internal auditor. These instructions, though concise, are a valuable guide loaded with details.

  3 Pages − MS Word Document

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Your company’s internal ISO 9001 auditor will use the “ISO 9001 Audit Checklist” as an invaluable and time-saving tool that makes any internal ISO 9001 audit as easy as possible. The audit checklist will not only guide the auditor through the entire ISO 9001 audit, but it is also used to accurately record all audit findings with direct references to the correct ISO 9001 requirements. A separate section of the “ISO 9001 Audit Checklist” is specifically designed to make the audit of executive management as easy and painless as possible.

  20 Pages − MS Word Document

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The “ISO 9001 Audit Report Form” is used by the internal ISO 9001 auditor to document and communicate the findings of the internal audit. The form is professionally designed to be clear and easy to use while, at the same time, present the complete audit findings to company management in a professional manner.

  2 Pages − MS Word Document

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Passing the ISO 9001 certification audit is the goal, and having some insider information will make achieving this goal much easier. Our “Insider Secrets for a Successful ISO 9001 Certification Audits” have been compiled over many years in working with numerous ISO 9001 auditors and registrars throughout the world. These secrets contain detailed audit preparation instructions that will be of invaluable help to you and your employees in preparing for a successful ISO 9001 certification audit. Especially the following chapters of our “Insider Secrets for a Successful ISO 9001 Certification Audit” are loaded with insider information:

• Tips for your Audit Preparation, and
• Typical Auditor Questions.

  8 Pages − PDF File (use the free Acrobat Reader to view)

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This concise guide will help you define a powerful marketing strategy in order to reap the full marketing benefits of your ISO 9001 certification: increased market share, increased sales and increased profits. Put the numerous tips and instructions of “Powerful Marketing of your ISO 9001 Certification” to work as soon as you passed your ISO 9001 certification audit, and start leveraging your ISO 9001 certification through successful marketing.

  5 Pages − PDF File (use the free Acrobat Reader to view)

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You are not alone during the implementation of ISO 9001! Our team of senior ISO 9001 experts is standing by to assist you with truly personal customer service throughout the entire ISO 9001 implementation project. Please contact us anytime and you can expect a written response that in detail addresses all your questions. In most cases, we respond within only a few hours.

  Contact us anytime!

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